Delivery Methods and Timing

Mastar aims to deliver within the time agreed upon at purchase, the delivery lead time as mentioned as our couriers services providers webpage as on Skynet and Poslaju . However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

All regions of Peninsular Malaysia are eligible for same delivery rate; however a extra shipping fee may be applied for some out skirt area.

In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact our Customer Service.

For multiple shipments delivery multiple charges will be impose on shipping charges.